Is Tracked Shipping Available?
We provide tracked shipping exclusively to Canadian addresses. All other orders are dispatched using Standard Letter Mail, which does not include tracking. Nevertheless, we ensure our shipping is both swift and reliable.
Need to Sign for the Package?
A signature is not necessary upon delivery.
Could You Explain Standard Letter Mail?
Often referred to as “Snail Mail,” Standard Letter Mail is a traditional and commonly utilized method of postage. Your order is placed in a conventional envelope and sent with an attached postage stamp.
Why Isn’t Tracking Available for Shipments to the United States?
Shipments with tracking or expedited options are subjected to stricter verifications at borders, increasing the likelihood of seizure by customs. Our chosen method, Standard Letter Mail, may be somewhat slower, but has proven remarkably successful with no recorded order confiscations.
Are Larger Orders Prone to Customs Issues?
No, larger orders are partitioned into multiple packages to avoid such issues. This method has been unerringly successful and presents no additional risk for bulk orders.
When Will Out-of-Stock Products Be Available Again?
Restocking is continually in process, but acquiring certain products can present challenges. We genuinely appreciate your patience.
Will New Products Be Introduced?
Yes, we consistently enhance our catalog with new products. Should you have product recommendations, we encourage you to contact us via email.
What if My Order Fails to Arrive?
We are dedicated to exceptional customer service and evaluate situations such as these on an individual basis, ensuring efforts are made to resolve issues satisfactorily.
Is Shipping to the United Kingdom Available?
Regrettably, we do not ship to the United Kingdom due to legal restrictions.
Is the package discreet?
Indeed, orders are dispatched in a standard, unembellished white envelope.
Do You Provide Free Samples?
We regret that we are unable to distribute free samples at this time.
Are There Additional Products Available Beyond the Online Catalog?
No, all available products are detailed within our online catalog.
My Order Has Not Arrived After Two Weeks, What Should I Do?
While unfortunate, delays, particularly with Canada Post, are not uncommon in the current climate. We appreciate your patience and understanding in these instances.